Configure Laminin WhatsApp for Business

Created by Etienne Marais, Modified on Thu, 23 May, 2024 at 4:31 PM by Etienne Marais

Once you've created a WhatsApp for Business App in Meta you can configure Laminin WhatsApp for Business

View this guide in Tango

1. Log into Laminin and click on the Admin menu

Log into Laminin and click on the Admin menu

2. Click on Integrations

Click on Integrations

3. Click on WAB Accounts

Click on WAB Accounts

4. Click on "Add" to add a new WhatsApp Config

Click on "Add" to add a new WhatsApp Config

5. Type the name of this new WhatsApp Config

Type the name of this new WhatsApp Config

6. Add a Verify Token

Ensure this is a strong token that cannot be guessed

Add a Verify Token

7. Type the Welcome Reply which is the message that a client will receive when sending a new message to your WhatsApp number

Type the Welcome Reply which is the message that a client will receive when sending a new message to your WhatsApp number

8. Click on Save

Click on Save

9. Go to Meta for Developers (developers.facebook.com) and open your WhatsApp for Business app. Click on Webhooks.

Go to Meta for Developers and open your WhatsApp for Business app. Click on Webhooks.

10. Click on the dropdown

Click on the dropdown

11. Select WhatsApp Business Account

Select WhatsApp Business Account

12. Click on Subscribe to this object

Click on Subscribe to this object

13. Go back to Laminin to your WhatsApp Config and copy the URL in the "Messages Endpoint" field

Go back to Laminin to your WhatsApp Config and copy the URL in the "Messages Endpoint" field

14. Back at Meta for Developers, paste the Messages Endpoint in the "Callback URL" field

Back at Meta for Developers, paste the Messages Endpoint in the "Callback URL" field

15. Go back to Laminin and copy the Verify Token

Go back to Laminin and copy the Verify Token

16. Back at Meta for Developers paste the copied token in the "Verify token" field

Back at Meta for Developers paste the copied token in the "Verify token" field

17. Click on "Verify and save"

Click on "Verify and save"

18. Refresh your Laminin WhatsApp Config page, it should now show "Is Verified" with a green tick

Refresh your Laminin WhatsApp Config page, it should now show "Is Verified" with a green tick

19. Back at Meta for Developers, click on "Subscribe"

Also note the API version, in this example it is v19.0. This must be updated in Laminin in your WhatsApp Config in the "Api Url" field. Refer to Step 38 for more information.

Back at Meta for Developers, click on "Subscribe"

20. You will receive a notification that you are successfully subscribed to messages. Click on Close.

You will receive a notification that you are successfully subscribed to messages. Click on Close.

21. Next let's configure a WhatsApp for Business number that will be used to send and receive WhatsApp messages

22. Click on WhatsApp

Click on WhatsApp

23. Click on API Setup

Click on API Setup

24. Click on the From dropdown

Click on the From dropdown

25. Click on Add phone number

Click on Add phone number

26. Enter your Business name

Enter your Business name

27. Click on the Category dropdown

Click on the Category dropdown

28. Select the category that best describes your business

Select the category that best describes your business

29. You can optionally provide a Business description and click on "Next" when done

You can optionally provide a Business description and click on "Next" when done

30. Click on the Country Code drop down and select your country

Click on the Country Code drop down and select your country

31. In this example I typed ZA and selected +27 for South Africa's country code

In this example I typed ZA and selected +27 for South Africa's country code

32. Enter your phone number that you would like to configure for WhatsApp for Business

Please note you will need to be able to receive either a text message or phone call on this number

Enter your phone number that you would like to configure for WhatsApp for Business

33. In this example I chose "Phone call" as the verification method

In this example I chose "Phone call" as the verification method

34. You will then receive an automated phone call on this number from Meta with a code which you need to enter. Click on Next once done.

You will then receive an automated phone call on this number from Meta with a code which you need to enter. Click on Next once done.

35. The Phone Number is now verified. Select the new phone number in the From dropdown and copy the "Phone number ID".

The Phone Number is now verified. Select the new phone number in the From dropdown and copy the "Phone number ID".

36. Go back to Laminin to your WhatsApp Config and paste the Phone Number Id into the "Phone Number Id" field

Go back to Laminin to your WhatsApp Config and paste the Phone Number Id into the "Phone Number Id" field

37. Enter the phone number in the "Phone Number" field

Enter the phone number in the "Phone Number" field

38. You can also update the API URL with the correct version, in this case v19.0

Refer to step 19 for more information on where to find the API version

You can also update the API URL with the correct version, in this case v19.0

39. Click on Save

Click on Save

40. Lastly we will configure a permanent access token

41. Go to business.facebook.com, select your business and click on "Business Settings"

Go to business.facebook.com, select your business and click on "Business Settings"

42. Click on "System users"

Click on "System users"

43. Click on Add

Click on Add

44. Read through and accept the non-discrimination policies

Read through and accept the non-discrimination policies

45. Enter a name for the System User and select Admin as the System User Role. Click on "Create system user" when done.

Enter a name for the System User and select Admin as the System User Role. Click on "Create system user" when done.

46. Once the System User is created, click on "Generate New Token"

Once the System User is created, click on "Generate New Token"

47. Choose the App that this token will be generated for, in this example I chose my WhatsApp for Business app

Choose the App that this token will be generated for, in this example I chose my WhatsApp for Business app

48. Choose when this token will expire

Choose when this token will expire

49. Scroll down to the bottom and tick the whatsapp_business_management and whatsapp_business_messaging permissions and click on Generate Token

Scroll down to the bottom and tick the whatsapp_business_management and whatsapp_business_messaging permissions and click on Generate Token

50. Highlight and copy the Access Token, then click on Ok

Note you will not be able to access this token again, so ensure you copy it before clicking on Ok. If you make a mistake, you will need to generate a new token following the steps from Step 46.

Highlight and copy the Access Token, then click on Ok

51. Go back to the Laminin WhatsApp Config and paste the newly created token in the "Api Token" field

Go back to the Laminin WhatsApp Config and paste the newly created token in the "Api Token" field

52. Click on Save

Click on Save

For any questions or additional support, please mail our team at support@lamin.in

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.