How to create a Call Only State that won't update the Lead State
1. Under "Campaign Management", click on "Workflows"
2. Select the Workflow that you want to update
Alternatively if you want to create a new Workflow, click on "Add"
3. Click on the "Edit" button to edit an existing Workflow Process
Alternatively if you want to create a new Workflow Process, click on "Add Process"
4. Click on the "Edit" button to edit an existing state
Alternatively if you want to create a new State, click on "Add"
5. Click on the "Call Only" checkbox to mark this state as a call only state that won't change the lead state
6. Click on "Save"
For any questions or additional support, please mail our team at support@lamin.in
When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.
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