PortaOne Customer Account and Reports

Created by Etienne Marais, Modified on Fri, 20 Jun at 12:58 PM by Etienne Marais

View this guide in Tango

1. In your browser navigate to https://billing.lamin.in:8444 and enter your username and password

In your browser navigate to https://billing.lamin.in:8444 and enter your username and password

2. Click on "Login"

Click on "Login"

3. On the Dashboard tab you can see your Recent Calls

On the Dashboard tab you can see your Recent Calls

4. On the Dashboard tab you can see your Available Funds

On the Dashboard tab you can see your Available Funds

5. The "My Profile" tab is used to update your information and change your password.

The "My Profile" tab is used to update your information and change your password.

6. On the "My Profile" tab, click on "Change Password".

On the "My Profile" tab, click on "Change Password".

7. Enter your Old Password and New Password (which you also need to Confirm)

Enter your Old Password and New Password (which you also need to Confirm)

8. Click on "Save" to finish updating your password

Click on "Save" to finish updating your password

9. You will receive a "Success" message, notifying you that your password has been updated

You will receive a "Success" message, notifying you that your password has been updated

10. The "Cloud PBX" tab is used to view your DIDs (the numbers allocated to your account) and other PortaOne Cloud PBX features

Note: Most of these features are not configured as they are not needed. You can reach out to support@lamin.in if you would like more information on these features. These features have additional costs from PortaOne.

The "Cloud PBX" tab is used to view your DIDs (the numbers allocated to your account) and other PortaOne Cloud PBX features

11. On the "Cloud PBX" tab, click on "DIDs" to display the numbers allocated to your account

On the "Cloud PBX" tab, click on "DIDs" to display the numbers allocated to your account

12. The "Billing Information" tab is used to view your monthly call reports (CDRs)

The "Billing Information" tab is used to view your monthly call reports (CDRs)

13. On the "Billing Information" tab, click on "Transactions" to view calls for a specific period

On the "Billing Information" tab, click on "Transactions" to view calls for a specific period

14. Select your From Date

This is the Start Date for the report

Select your From Date

15. Select your Start Time

A good practice is to select 00:00:00 as the Start Time in order to select all calls made during the first day

Select your Start Time

16. Select your Till Date

This is the End Date for the report

Select your Till Date

17. Select your End Time

A good practice is to select 23:59:59 as the End Time in order to select all calls made during the last day

Select your End Time

18. Click the "Service" dropdown and select "Voice Calls"

Click the "Service" dropdown and select "Voice Calls"

19. Click on the "Show records for" dropdown and select "Customer And Credit Accounts"

Click on the "Show records for" dropdown and select "Customer And Credit Accounts"

20. Click on "Show Records"

Click on "Show Records"

21. This will give you an overview of the call records during your selected time period. Click on "Show Details" to get a detailed view of the call records.

This will give you an overview of the call records during your selected time period. Click on "Show Details" to get a detailed view of the call records.

22. This is the detailed view of the call records during your selected time period

This is the detailed view of the call records during your selected time period

23. To view monthly CDR reports, click on "Reports"

To view monthly CDR reports, click on "Reports"

24. From here you can download CDR reports for each month

We recommend that customers download these reports monthly for their own records, as PortaOne will not store these reports indefinitely.

From here you can download CDR reports for each month

For any questions or additional support, please mail our team at support@lamin.in

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.