Accessing Call Recordings

Created by Etienne Marais, Modified on Fri, 17 May, 2024 at 12:29 PM by Etienne Marais

How to listen to and download call recordings

View this guide in Tango

1. In order to access call recordings your Laminin profile will need to be correctly configured by the System Administrator to enable accessing call recordings

2. Click on Contacts

Click on Contacts…

3. Select the client whose call recordings you want to access

Select the client whose call recordings you want to access

4. Click on Open Case to open the case where the recordings are located

Click on Open Case to open the case where the recordings are located

5. Click on Actions

Click on Actions

6. Click on Recordings

Click on Recordings

7. This will show you all recordings for this case in the Recording Playlist

Click on the recording you want to listen to

This will show you all recordings for this case in the Recording Playlist

8. Click on the Play button to start listening to the recording

Click on the Play button to start listening to the recording

9. You can drag the slider to move forward or backward in the recording

You can drag the slider to move forward or backward in the recording

10. You can pause the recording by clicking on the Pause button

You can pause the recording by clicking on the Pause button

11. You can download the recording to your local storage by clicking on the blue Download button

Your Laminin profile will need to be correctly configured by the System Administrator to enable downloading call recordings

You can download the recording to your local storage by clicking on the blue Download button

For any questions or additional support, please mail our team at support@lamin.in

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.