Searching for Call Recordings

Created by Etienne Marais, Modified on Mon, 10 Feb at 5:07 PM by Etienne Marais

How to search for, listen to and download call recordings

In order to search for call recordings your Laminin profile will need to be correctly configured by the System Administrator to allow access to the "Search Calls" screen

1. Click on Calls

Click on Calls

2. In the "Number" field enter the phone number you would like to search

Note: You can also search by Lead Id or Id Number

In the "Number" field enter the phone number you would like to search

3. Click on Apply

Click on Apply

4. This will show all calls available in Laminin for this phone number

This will show all calls available in Laminin for this phone number

5. To search for calls that contains a call recording, select "Yes" in the "Has Recording" dropdown

To search for calls that contains a call recording, select "Yes" in the "Has Recording" dropdown

6. You can also further limit your search by entering a "From" and "To" date

You can also further limit your search by entering a "From" and "To" date

7. Click on Apply to apply the "Has Recording" and Date filters

Click on Apply to apply the "Has Recording" and Date filters

8. To listen to a recording, click on the blue "Play" button next to the recording

To listen to a recording, click on the blue "Play" button next to the recording

9. To download the recording, first click on the 3 vertical dots on the media control

Note: Once you've clicked on the "Play" button, a media control will open at the bottom of the page that can be used to play, pause and move forward or back in the recording

To download the recording, first click on the 3 vertical dots on the media control

10. Then click on the "Download" button

Note: On this menu you can also adjust the playback speed by clicking on the "Playback speed" button

Then click on the "Download" button

11. To close the media control for the recording, click on "Close"

To close the media control for the recording, click on "Close"

For any questions or additional support, please mail our team at support@lamin.in

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.